Privacy and Security Policy
All services provided in our store are owned and operated by MARZELLA UK LTD, a company registered in the United Kingdom at the following address:
Unit 7 Initial Business Centre Wilsons Business Park Manchester M40 8WN United Kingdom
Our company may collect personal data for various purposes. The manner in which personal data is collected, processed, and protected is described below.
Collection of Personal Data
When users become members of our store or fill out forms, surveys, or other forms on our website, certain personal information may be collected as part of the normal course of business. Such information may include, but is not limited to:
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Full name
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Company name (if applicable)
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Telephone number
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Address
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Email address
These details are collected to enable us to provide our services, process orders, and improve customer experience.
Marketing Communications
From time to time, our company may send promotional emails or messages to customers and members regarding:
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Campaigns and promotions
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New products
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Special offers
Members may choose whether or not to receive such communications during the registration process. They may also change their communication preferences later through their account settings or by using the unsubscribe link included in our emails.
Use and Disclosure of Personal Data
Personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope defined in our this Privacy Policy and our Distance Sales Agreement, except where required by law.
However, personal information may be used:
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To provide requested services
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To contact users when necessary
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To improve our services and website functionality
IP Address and System Information
To identify system-related issues and to resolve disputes quickly, our company may record and use the IP addresses of users. IP addresses may also be used for general user identification and for collecting aggregated demographic information.
Statistical Analysis and Market Research
Information requested by our company, provided by users, or related to transactions carried out through our store may be used by our company or cooperating partners for purposes such as:
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Statistical analysis
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Database creation
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Market research
This information will be used without revealing the identity of individual users.
Data Security and Confidentiality
Our company undertakes to keep all confidential information strictly private and confidential. We consider this obligation as a duty of confidentiality and commit to taking all necessary technical and administrative measures to:
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Ensure the security and confidentiality of personal data
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Prevent unauthorized access, disclosure, or misuse of data
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Protect personal data from entering the public domain
All reasonable precautions are taken to maintain the integrity and security of personal information in accordance with UK GDPR and the Data Protection Act 2018.
Credit Card Security
Our company prioritizes the security of credit card holders who shop on our online stores. Card details entered at checkout are never stored in our systems. For orders placed by phone or mail, the authorization form and related transaction records are kept securely for up to 60 days.
When you enter the payment process, there are certain indicators that show you are on a secure page. One of these is the lock or key symbol displayed in the address bar of your browser, indicating that the page is protected by secure encryption. All information transmitted through these pages is encrypted and protected.
Payments are processed by our payment provider over an encrypted (TLS) connection. We do not see or store your full card details at checkout.
Fraud Prevention and Verification
We may check order and payment details to prevent fraud and may contact you or your bank if needed.
Member Account Security
All personal information provided during membership registration can only be accessed and modified by the member through their account login credentials. As long as you protect your login details securely, it will not be possible for others to access or modify your personal information.
Payments are processed by our payment provider over an encrypted (TLS) connection. We do not see or store your full card details at checkout.
Mail Order Credit Card Information Security
Any identification or credit card information that you provide to us through the Mail Order / Telephone Order (MOTO) payment method will be handled in accordance with our strict confidentiality and data protection principles.
Our company processes such information solely for the purpose of completing the authorized payment transaction for the order placed by the customer.
Credit card details submitted through a signed mail order authorization form are used only to process the payment amount approved by the customer. No additional charges will be made to the card beyond the amount authorized by the cardholder.
For the purpose of resolving potential payment disputes or chargeback requests that may arise with the relevant bank, the mail order authorization form and related transaction records may be securely retained for a limited period of up to 60 days, after which they will be securely deleted or destroyed in accordance with our internal data retention policies.
All credit card information is processed in compliance with applicable UK data protection laws and industry security standards, including the UK General Data Protection Regulation (UK GDPR) and relevant PCI DSS security requirements.
Customers retain the right to contact their card issuing bank and dispute any unauthorized transaction. If any charge is made beyond the amount authorized by the customer, the cardholder may raise a dispute with their bank in accordance with their card provider’s terms and conditions.
Our company implements appropriate technical and organizational security measures to ensure that all personal and payment information is protected against unauthorized access, misuse, or disclosure.
Third-Party Websites and Applications
Our website may contain links to third-party websites or applications. These links are provided for convenience and informational purposes only.
MARZELLA UK LTD does not control and is not responsible for the privacy practices, policies, or content of any third-party websites that may be accessed through such links. Users are encouraged to review the privacy policies of those websites before providing any personal information.
Advertisements displayed on our website may be delivered to users through our advertising partners or service providers. These third-party partners may use their own technologies, such as cookies or tracking tools, to display advertisements and measure their effectiveness.
The Privacy Policy outlined in this agreement applies solely to the use of our website and services provided by MARZELLA UK LTD and does not apply to any third-party websites, services, or applications.
Users who access third-party websites through links on our platform do so at their own discretion and risk, and MARZELLA UK LTD shall not be held responsible for any data processing practices, content, or services provided by such external websites.
Exceptional Circumstances
In certain limited circumstances, our company may disclose user information to third parties outside the scope of this Privacy Policy. Such circumstances are strictly limited to the following cases:
Compliance with Legal Obligations Where disclosure is required in order to comply with applicable laws, regulations, statutory instruments, court orders, or other legal obligations imposed by competent legal authorities.
Fulfilment of Contractual Obligations Where it is necessary to disclose information in order to fulfil and enforce the provisions of any other agreement between us and you or any other agreements entered into between our company and the user.
Requests from Competent Authorities Where information is requested by authorized administrative or judicial authorities in connection with a lawful investigation, legal process, or official inquiry.
Protection of Rights and Safety Where disclosure is necessary to protect the rights, property, or safety of our users, our company, or third parties.
Any disclosure of personal information under these circumstances will be carried out in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Email Security
When contacting our Customer Service Department via email regarding any order or inquiry, please do not include your credit card number, passwords, or any other sensitive payment information in your message.
Email communication over the internet may not always be fully secure, and information transmitted via email could potentially be accessed by unauthorized third parties.
For this reason, MARZELLA UK LTD does not accept responsibility for the security of information transmitted to us via email. Customers are advised to use secure payment methods provided through our official website or approved payment systems when submitting payment information.
We strongly recommend that customers avoid sharing confidential or sensitive financial information through email and instead use our secure payment channels designed to protect personal and financial data.
Browser Cookies
Our company may collect certain information about users who visit our website and about how they use our website through the use of technical communication files known as cookies.
Cookies are small text files that a website sends to a user’s browser and that are stored in the user’s device memory. These files help facilitate the use of the internet by storing information about the website’s status and user preferences.
Cookies allow us to obtain statistical information such as:
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The number of visitors to our website
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The purpose and frequency of visits
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The duration of time users spend on the website
This information helps us improve our services and, where applicable, provide users with more relevant content and advertisements tailored to their interests.
Cookies are not designed to access personal data stored on your device or within your email. They only store limited technical information required for the proper functioning and improvement of the website.
Most internet browsers are initially configured to accept cookies automatically. However, users may change their browser settings to decline cookies or to receive a warning when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the website.
Changes to the Privacy Policy
Our company reserves the right to update or modify this Privacy Policy at any time by publishing the revised version on our website or by notifying users via electronic communication. Any changes to the Privacy Policy will become effective from the date they are published.
Your rights
Under UK GDPR you can ask to see, correct or delete your personal data, object to or restrict its use, and withdraw marketing consent at any time. Email murat.oguz@marzella.co. You can also complain to the Information Commissioner's Office (ico.org.uk). MARZELLA UK LTD is the data controller. We keep order records only as long as needed for the order, our legal and tax duties, and disputes.
Contact
If you have any questions, comments, or suggestions regarding our Privacy Policy, you may contact us via email at:
You may also reach our company through the contact information provided on our website.
MARZELLA UK LTD.
Unit 7 Initial Business Centre Wilsons Business Park Manchester M40 8WN United Kingdom
Tel: +44 7921 539019 (UK) / 0090 542 332 43 39 (Turkey)