Privacy and Security Policy

All services provided in our store are owned and operated by MARZELLA UK LTD, a company registered in the United Kingdom at the following address:

Unit 7 Initial Business Centre
Wilsons Business Park
Manchester
M40 8WN
United Kingdom

Our company may collect personal data for various purposes. The manner in which personal data is collected, processed, and protected is described below.

Collection of Personal Data

When users become members of our store or fill out forms, surveys, or other forms on our website, certain personal information may be collected as part of the normal course of business. Such information may include, but is not limited to:

Full name
Company name (if applicable)
Telephone number
Address
Email address

These details are collected to enable us to provide our services, process orders, and improve customer experience.

Marketing Communications

From time to time, our company may send promotional emails or messages to customers and members regarding:

Campaigns and promotions
New products
Special offers

Members may choose whether or not to receive such communications during the registration process. They may also change their communication preferences later through their account settings or by using the unsubscribe link included in our emails.

Use and Disclosure of Personal Data

Personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope defined in our User Agreement, except where required by law.

However, personal information may be used:

To provide requested services
To contact users when necessary
To improve our services and website functionality

IP Address and System Information

To identify system-related issues and to resolve disputes quickly, our company may record and use the IP addresses of users. IP addresses may also be used for general user identification and for collecting aggregated demographic information.

Statistical Analysis and Market Research

Information requested by our company, provided by users, or related to transactions carried out through our store may be used by our company or cooperating partners for purposes such as:

Statistical analysis
Database creation
Market research

This information will be used without revealing the identity of individual users.

Data Security and Confidentiality

Our company undertakes to keep all confidential information strictly private and confidential. We consider this obligation as a duty of confidentiality and commit to taking all necessary technical and administrative measures to:

Ensure the security and confidentiality of personal data
Prevent unauthorized access, disclosure, or misuse of data
Protect personal data from entering the public domain

All reasonable precautions are taken to maintain the integrity and security of personal information in accordance with UK GDPR and the Data Protection Act 2018.

Credit Card Security

Our company prioritizes the security of credit card holders who shop on our online stores. Your credit card information is never stored in our systems.

When you enter the payment process, there are certain indicators that show you are on a secure page. One of these is the lock or key symbol displayed in the address bar of your browser, indicating that the page is protected by secure encryption. All information transmitted through these pages is encrypted and protected.

The credit card information used during the payment process is encrypted using 128-bit SSL (Secure Sockets Layer) encryption technology and transmitted directly to the relevant bank for authorization. Once the bank confirms that the card is valid and the transaction is approved, the order process continues. Since the card information is transmitted directly to the bank and is not visible to or stored by our company, it is not possible for third parties to access this information through our systems.

Fraud Prevention and Verification

To protect against credit card fraud, the reliability of payment, billing, and delivery address information provided during online orders may be verified by our company. For this reason, customers placing an order for the first time through our online stores may be required to confirm their financial information as well as address and telephone details before their order can proceed to the supply and delivery stage.

If necessary, our company may contact the cardholder or the relevant bank to verify the authenticity of the transaction.

Member Account Security

All personal information provided during membership registration can only be accessed and modified by the member through their account login credentials. As long as you protect your login details securely, it will not be possible for others to access or modify your personal information.

Membership and login processes are conducted within a 128-bit SSL secure environment, which is an internationally recognized encryption standard designed to ensure the confidentiality and security of transmitted information.

Transparency and Customer Trust

Online shopping websites that clearly provide customer service channels, contact information, and a physical business address are generally considered more trustworthy. Customers can obtain detailed information regarding any questions they may have and better evaluate the reliability of the online retailer.

We recommend that users verify the address and contact details of any online store before making a purchase. If you have concerns, you may contact the store directly before completing your transaction.

All of our online shopping platforms clearly display our company information, registered address, and contact details to ensure transparency and customer confidence.

Mail Order Credit Card Information Security

Any identification or credit card information that you provide to us through the Mail Order / Telephone Order (MOTO) payment method will be handled in accordance with our strict confidentiality and data protection principles.

Our company processes such information solely for the purpose of completing the authorized payment transaction for the order placed by the customer.

Credit card details submitted through a signed mail order authorization form are used only to process the payment amount approved by the customer. No additional charges will be made to the card beyond the amount authorized by the cardholder.

For the purpose of resolving potential payment disputes or chargeback requests that may arise with the relevant bank, the mail order authorization form and related transaction records may be securely retained for a limited period of up to 60 days, after which they will be securely deleted or destroyed in accordance with our internal data retention policies.

All credit card information is processed in compliance with applicable UK data protection laws and industry security standards, including the UK General Data Protection Regulation (UK GDPR) and relevant PCI DSS security requirements.

Customers retain the right to contact their card issuing bank and dispute any unauthorized transaction. If any charge is made beyond the amount authorized by the customer, the cardholder may raise a dispute with their bank in accordance with their card provider’s terms and conditions.

Our company implements appropriate technical and organizational security measures to ensure that all personal and payment information is protected against unauthorized access, misuse, or disclosure.

Third-Party Websites and Applications

Our website may contain links to third-party websites or applications. These links are provided for convenience and informational purposes only.

MARZELLA UK LTD does not control and is not responsible for the privacy practices, policies, or content of any third-party websites that may be accessed through such links. Users are encouraged to review the privacy policies of those websites before providing any personal information.

Advertisements displayed on our website may be delivered to users through our advertising partners or service providers. These third-party partners may use their own technologies, such as cookies or tracking tools, to display advertisements and measure their effectiveness.

The Privacy Policy outlined in this agreement applies solely to the use of our website and services provided by MARZELLA UK LTD and does not apply to any third-party websites, services, or applications.

Users who access third-party websites through links on our platform do so at their own discretion and risk, and MARZELLA UK LTD shall not be held responsible for any data processing practices, content, or services provided by such external websites.

Exceptional Circumstances

In certain limited circumstances, our company may disclose user information to third parties outside the scope of this Privacy Policy. Such circumstances are strictly limited to the following cases:

Compliance with Legal Obligations
Where disclosure is required in order to comply with applicable laws, regulations, statutory instruments, court orders, or other legal obligations imposed by competent legal authorities.
Fulfilment of Contractual Obligations
Where it is necessary to disclose information in order to fulfil and enforce the provisions of the Membership Agreement or any other agreements entered into between our company and the user.
Requests from Competent Authorities
Where information is requested by authorized administrative or judicial authorities in connection with a lawful investigation, legal process, or official inquiry.
Protection of Rights and Safety
Where disclosure is necessary to protect the rights, property, or safety of our users, our company, or third parties.

Any disclosure of personal information under these circumstances will be carried out in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Email Security

When contacting our Customer Service Department via email regarding any order or inquiry, please do not include your credit card number, passwords, or any other sensitive payment information in your message.

Email communication over the internet may not always be fully secure, and information transmitted via email could potentially be accessed by unauthorized third parties.

For this reason, MARZELLA UK LTD does not accept responsibility for the security of information transmitted to us via email. Customers are advised to use secure payment methods provided through our official website or approved payment systems when submitting payment information.

We strongly recommend that customers avoid sharing confidential or sensitive financial information through email and instead use our secure payment channels designed to protect personal and financial data.

Browser Cookies

Our company may collect certain information about users who visit our website and about how they use our website through the use of technical communication files known as cookies.

Cookies are small text files that a website sends to a user’s browser and that are stored in the user’s device memory. These files help facilitate the use of the internet by storing information about the website’s status and user preferences.

Cookies allow us to obtain statistical information such as:

The number of visitors to our website
The purpose and frequency of visits
The duration of time users spend on the website

This information helps us improve our services and, where applicable, provide users with more relevant content and advertisements tailored to their interests.

Cookies are not designed to access personal data stored on your device or within your email. They only store limited technical information required for the proper functioning and improvement of the website.

Most internet browsers are initially configured to accept cookies automatically. However, users may change their browser settings to decline cookies or to receive a warning when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the website.

Changes to the Privacy Policy

Our company reserves the right to update or modify this Privacy Policy at any time by publishing the revised version on our website or by notifying users via electronic communication. Any changes to the Privacy Policy will become effective from the date they are published.

Contact

If you have any questions, comments, or suggestions regarding our Privacy Policy, you may contact us via email at: murat.oguz@marzella.co

You may also reach our company through the contact information provided on our website.

MARZELLA UK LTD.