DISTANCE SALES AGREEMENT
(Online Sales Contract)
Effective Date: 14 October 2025
Website: www.marzella.co
1. Parties
Seller
Name / Company: MARZELLA UK LTD
Representative: Murat Oguz
Address:
Unit 7 Initial Business Centre
Wilsons Business Park
Manchester
M40 8WN
United Kingdom
Email:
murat.oguz@marzella.co
Phone:+44 (Company Contact Number)
Buyer
Name / Company Name:
Delivery / Billing Address:
Phone / Email:
By confirming this agreement electronically, the BUYER agrees in advance to pay the order amount together with any applicable shipping costs, taxes, or additional charges.
2. Definitions
This agreement is governed by the following legislation:
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Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
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Consumer Rights Act 2015
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Electronic Commerce (EC Directive) Regulations 2002
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Goods / Products:
Movable goods offered for sale on the website including but not limited to:
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Women's bags
-
Bag straps / hangers
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Webbing / luggage straps
-
Storage bags / bag organizers
-
Similar accessories
3. Subject and Scope
This agreement regulates the sale and delivery of products ordered electronically by the BUYER through the website www.marzella.co, and defines the rights and obligations of both parties.
All price, stock, and promotional information on the website remains valid until updated.
Time-limited promotions remain valid only for the duration stated on the website.
4. Product Information and Price
The following details are provided in the order summary and confirmation email.
Product:
[Product Name / Model / Colour / Quantity]
Unit Price:
Price excluding VAT
Total Price:
Unit Price + VAT (20%)
Shipping:
Paid by the BUYER unless otherwise stated
Payment Method:
Credit Card / Bank Transfer / Other
Delivery Address / Recipient:
[Details]
Billing Address:
[Details]
Order Date:
[dd.mm.yyyy]
Estimated Delivery Time:
3–4 business days
Delivery Method:
Courier
Shipping Costs:
Unless otherwise stated, shipping costs are paid by the BUYER.
5. Pre-Contractual Information and Acceptance
Before placing an order, the BUYER confirms that they have read and accepted the following:
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Pre-Contract Information
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Cancellation and Return Policy
-
Privacy Policy
-
Delivery Terms
This confirmation is made electronically during the ordering process.
6. Payment and Invoice
An order is created once the payment is successfully completed.
The invoice will be issued as an electronic invoice (e-invoice) and delivered via email or customer account portal, or included in the shipment.
7. Delivery
Products will normally be dispatched within 1–2 business days, depending on stock or production status.
At the time of delivery, the BUYER should inspect the package.
If there is any damage or missing items, the courier should be notified immediately and the SELLER must be informed on the same day.
8. Seller’s Obligations
The SELLER undertakes to deliver the product:
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In accordance with the specifications stated in the order
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Free from defects
-
In compliance with applicable laws and regulations
Where necessary, the SELLER may supply a product of equivalent quality and price, subject to the BUYER’s approval.
9. Force Majeure
If performance becomes impossible due to force majeure events, including but not limited to:
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Natural disasters
-
Pandemics
-
Strikes
-
Infrastructure failures
the SELLER will inform the BUYER within 3 days and refund any payments within 14 days if the order cannot be fulfilled.
The BUYER may request cancellation or replacement.
10. Right of Withdrawal
For goods purchased online, the BUYER has the right to withdraw from the contract within 14 days from the date of delivery, without giving any reason.
Withdrawal notification must be sent to:
The notification should include the order number
Return Conditions
The product must be returned within 3 days after withdrawal notification, and must be:
-
Complete
-
Unused
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In resalable condition
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Including original packaging, accessories, and promotional items
Return shipping costs are paid by the BUYER unless the product is defective.
11. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
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Personalized or custom-made products
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Sealed goods unsuitable for return due to hygiene reasons once opened
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Products that are inseparably mixed with other goods after delivery
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Digital services delivered instantly in electronic format
For bundle products, partial returns may result in recalculation of the discounted bundle price.
12. Defective Goods and Warranty
If a defect appears within 6 months of delivery, it is presumed to have existed at the time of delivery unless proven otherwise.
The BUYER may request:
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Repair
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Replacement
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Refund
The SELLER may conduct a product inspection before approving the claim.
13. Security and Fraud Prevention
If suspicious or unauthorized use of a payment method is detected, the SELLER may request identity verification or cancel the order.
The BUYER confirms that all provided contact and account information is accurate and up to date.
If the BUYER has given consent for commercial communications (email, SMS, phone), they may withdraw this consent at any time free of charge.
14. Dispute Resolution
In case of disputes, the parties will attempt to resolve the issue amicably.
Consumers in the United Kingdom may also use:
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Alternative Dispute Resolution (ADR) services
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UK Consumer Courts
This agreement shall be governed by the laws of England and Wales.
15. Entry into Force
This agreement becomes effective once the BUYER confirms it electronically during the ordering process.
A copy of the agreement will be stored in a durable medium and provided to the BUYER via email.
SELLER
MARZELLA UK LTD
BUYER
[Name / Signature]
Date
[dd.mm.yyyy]