Consumer Rights – Withdrawal – Cancellation & Return Policy

General

By placing an order electronically through our website, you are deemed to have accepted the Distance Sales Agreement presented to you during the ordering process.

Buyers are subject to the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and other applicable laws in force in the United Kingdom regarding the sale and delivery of purchased goods.

Within the UK, delivery is free on orders of £40 or more. UK orders under £40 are charged £6 for delivery. UK delivery normally takes 3 to 7 days. We deliver to the United Kingdom, Europe, the Nordic countries, Canada, Mexico and the USA. For delivery outside the UK, the shipping cost and delivery time are confirmed for each order before dispatch.

Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer within a maximum legal period of 30 days, unless otherwise agreed. If the product is not delivered within this period, the buyer has the right to cancel the contract.

You may cancel an order or change the delivery address before the parcel is dispatched. Please email murat.oguz@marzella.co with your order number as soon as possible. After dispatch, the right of withdrawal below applies.

The purchased product must be delivered complete and in accordance with the order, together with any documents that apply to the product.

If the sale of the product becomes impossible due to unforeseen circumstances, the seller shall notify the buyer in writing within 3 days of becoming aware of the situation, and any payments received will be refunded to the buyer within 14 days.

If the Payment for the Purchased Product Is Not Made

If the buyer fails to pay for the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product shall cease.

Purchases Made Through Unauthorized Use of a Credit Card

If, after the delivery of the product, it is determined that the credit card used for payment was used unlawfully by unauthorized persons and the relevant bank or financial institution does not pay the product price to the seller, the buyer must return the product to the seller within 3 days, with the shipping costs covered by the seller.

Failure to Deliver the Product Due to Unforeseen Circumstances

If the product cannot be delivered within the specified time due to force majeure circumstances beyond the control of the seller, the buyer will be informed of the situation.

In such cases, the buyer may request:

• Cancellation of the order

• Replacement of the product with a similar product

• Postponement of the delivery until the obstacle is removed

If the buyer cancels the order and payment was made in cash or via bank transfer, the amount will be refunded within 14 days. If payment was made by credit card, the refund will be made to the bank within 14 days, and the bank may take an additional 2–3 weeks to transfer the amount to the buyer’s account.

Buyer's Obligation to Inspect the Product

At delivery, please inspect the package. If anything is damaged or missing, tell the courier immediately and email us the same day at murat.oguz@marzella.co with your order number and photos. This does not affect your statutory rights.

If you exercise the right of withdrawal, please keep the goods unused and in their original condition, and include your order number or confirmation email with the parcel.

Right of Withdrawal (Cooling-Off Period)

The buyer has the right to withdraw from the contract within 14 days from the date the product is delivered to the buyer or to the person/organization at the address specified by the buyer, without giving any reason and without incurring any legal liability.

To exercise the right of withdrawal, the buyer must notify the seller within the 14-day period using the contact details provided below.

You then have 14 days to send the goods back. We refund you within 14 days of receiving the returned goods. Standard printed designs, such as our Christmas and Halloween sweatshirts, can be returned. Only products personalised to your own specification (for example a name, text or image you supply) are excluded.

Faulty Goods

Goods must be as described and of satisfactory quality. Under the Consumer Rights Act 2015, you may reject faulty goods for a full refund within 30 days of delivery. If a fault appears after 30 days and within 6 months, you may ask for repair or replacement first, then a refund if that does not fix it. We pay return postage for faulty goods. This does not affect your statutory rights.

Seller Contact Information for Withdrawal Requests

Company: MARZELLA UK LTD Contact Person: Murat Oguz

Address: Unit 7 Initial Business Centre Wilsons Business Park Manchester M40 8WN United Kingdom

Email: murat.oguz@marzella.co