1. Parties

Seller

Name / Company: MARZELLA UK LTD Representative: Murat Oguz

Address: Unit 7 Initial Business Centre Wilsons Business Park Manchester M40 8WN United Kingdom

Email: murat.oguz@marzella.co

Phone: +44 7921 539019 (UK) / 0090 542 332 43 39 (Turkey)

Buyer

Name / Company Name:

Delivery / Billing Address:

Phone / Email:

By confirming this agreement electronically, the BUYER agrees in advance to pay the order amount together with any applicable shipping costs, taxes, or additional charges.

2. Definitions

This agreement is governed by the following legislation:

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• Consumer Rights Act 2015

• Electronic Commerce (EC Directive) Regulations 2002

Goods / Products: Movable goods offered for sale on the website including but not limited to:

• Handbags and bags

• Bag straps and hangers

• Webbing and luggage straps

• Storage bags and bag organizers

• Similar accessories

• Clothing, including T-shirts, sweatshirts and hoodies

• Customised clothing and other customised items made to the BUYER's own request.

3. Subject and Scope

This agreement regulates the sale and delivery of products ordered electronically by the BUYER through the website www.marzella.co , and defines the rights and obligations of both parties.

All price, stock, and promotional information on the website remains valid until updated.

Time-limited promotions remain valid only for the duration stated on the website.

4. Product Information and Price

The following details are provided in the order summary and confirmation email.

Product: [Product Name / Model / Colour / Quantity]

Unit Price: Price including VAT

Total Price: Unit Price including VAT, plus any shipping cost

Payment Method: as offered at checkout

Delivery Address / Recipient: [Details]

Billing Address: [Details]

Order Date: [dd.mm.yyyy]

Delivery Area: We deliver to the United Kingdom, Europe, the Nordic countries, Canada, Mexico and the USA.

Estimated Delivery Time (UK): 3 to 7 days

Delivery Method: Courier

For delivery outside the UK, the delivery price and time are confirmed for each order before it is dispatched.

Shipping Costs: Within the UK, delivery is free on orders of £40 or more. UK orders under £40 are charged £6 for delivery. For delivery outside the UK, the shipping cost is confirmed for each order.

5. Pre-Contractual Information and Acceptance

Before placing an order, the BUYER confirms that they have read and accepted the following:​​

• Pre-Contract Information

• Cancellation and Return Policy

• Privacy Policy

• Delivery Terms

This confirmation is made electronically during the ordering process.

6. Payment and Invoice

An order is created once the payment is successfully completed.

A confirmation email with the order summary is sent once the order is created. An invoice or receipt is sent by email or included in the shipment.

7. Delivery

Products will normally be dispatched within 1–2 business days, depending on stock or production status. Customised items may take longer. Unless agreed otherwise, we deliver within 30 days of the order.

At the time of delivery, the BUYER should inspect the package. If anything is damaged or missing, the BUYER should tell the courier immediately and email the SELLER the same day with the order number and photos. This does not affect the BUYER's statutory rights.

7A. Cancellation Before Dispatch

The BUYER may cancel an order or change the delivery address before the parcel is dispatched. Please email murat.oguz@marzella.co with the order number as soon as possible. After dispatch, the right of withdrawal in section 10 applies.

8. Seller’s Obligations

The SELLER undertakes to deliver the product:

• In accordance with the specifications stated in the order

• Free from defects

• In compliance with applicable laws and regulations

Where necessary, the SELLER may supply a product of equivalent quality and price, subject to the BUYER’s approval.

9. Force Majeure

If performance becomes impossible due to force majeure events, including but not limited to:

• Natural disasters

• Pandemics

• Strikes

• Infrastructure failures

the SELLER will inform the BUYER within 3 days and refund any payments within 14 days if the order cannot be fulfilled.

The BUYER may request cancellation or replacement.

10. Right of Withdrawal

For goods purchased online, the BUYER has the right to withdraw from the contract within 14 days from the date of delivery, without giving any reason.

Withdrawal notification must be sent to: murat.oguz@marzella.co

The notification should include the order number

Return Conditions

The product must be returned within 14 days after withdrawal notification, and must be:

• Complete

• Unused

• In resalable condition

• Including original packaging, accessories, and promotional items

Return shipping costs are paid by the BUYER unless the product is defective. The SELLER refunds the BUYER within 14 days of receiving the returned goods. Standard printed designs, such as our Christmas and Halloween sweatshirts, can be returned under this section.

11. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Products personalised or made to the BUYER's own specification (for example, a name, text or image supplied by the BUYER). Standard printed designs are not excluded.

• Sealed goods unsuitable for return due to hygiene reasons once opened

• Products that are inseparably mixed with other goods after delivery

• Digital services delivered instantly in electronic format

For bundle products, partial returns may result in recalculation of the discounted bundle price.

12. Defective Goods and Warranty

Goods must be as described and of satisfactory quality. Under the Consumer Rights Act 2015, the BUYER may reject faulty goods for a full refund within 30 days of delivery. If a defect appears after 30 days and within 6 months of delivery, it is presumed to have existed at delivery unless proven otherwise, and the BUYER may ask for repair or replacement first, then a refund if that does not fix it. The SELLER may inspect the product before approving the claim. Return postage for defective goods is paid by the SELLER. This does not affect the BUYER's statutory rights.

13. Security and Fraud Prevention

If suspicious or unauthorized use of a payment method is detected, the SELLER may request identity verification or cancel the order.

The BUYER confirms that all provided contact and account information is accurate and up to date.

If the BUYER has given consent for commercial communications (email, SMS, phone), they may withdraw this consent at any time free of charge.

14. Dispute Resolution

In case of disputes, the parties will attempt to resolve the issue amicably.

Consumers in the United Kingdom may also use:

• Alternative Dispute Resolution (ADR) services

• UK Consumer Courts

This agreement shall be governed by the laws of England and Wales.

15. Entry into Force

This agreement becomes effective once the BUYER confirms it electronically during the ordering process.

A copy of the agreement will be stored in a durable medium and provided to the BUYER via email.

SELLER MARZELLA UK LTD

BUYER [Name / Signature]

Date [dd.mm.yyyy]